We are committed to respecting your privacy and safeguarding your information.

Protecting Your Privacy

At Arizona Federal we recognize that our relationships with our members are based on trust. As a member, you trust us with your financial and other personal information, and we are committed to respecting your privacy and safeguarding that information. We pledge to protect your privacy by adhering to the practices described in this section.

The words "you" and "your(s)" mean every person that signs any Account Application or is authorized to make transactions regarding your account(s), including any account service(s). "We," "us," or "our" means the credit union.

We are committed to taking every reasonable precaution to protect individual identifying information that you provide to us. We share nonpublic personal information about you only with employees who need to know that information to provide products or services to you. We also maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

Protecting Your Data Online

Arizona Federal uses a layered security approach to protect member data, such as ensuring firewalls conform to security policy, implementing password controls, and updating software on an ongoing basis to protect against programming vulnerabilities.

Card Monitoring for Fraud Prevention

To prevent fraud on our Visa® card products, Arizona Federal uses fraud management software and services that monitor purchases members make with their Visa debit and credit cards. If suspicious activity is detected, we’ll notify the member and ask them to confirm the activity.

Reminder: Never give out your account information over the phone, unless you initiated the phone call using a number you’ve verified is legitimate (e.g., calling the number on the back of your credit card versus hitting redial from an incoming call).

Services for Members

In addition to protecting member data through diligent security practices, our members have access to the following services to help protect their accounts:

  • Identity and Credit Protection Services
    To help protect their identity and credit, members have access to no-cost IDProtect™ credit monitoring and credit reports.
  • CardPower™
    With the CardPower app, members can take control of when and where their Arizona Federal debit and credit cards can be used – and can turn their cards on or off and block certain transactions and merchants.
  • Alerts
    Members can set up different types of account alerts online and through the mobile banking app, so they’ll be the first to know when there’s been a transaction on their account or when their balance is low.

Tips to Stay Safe Online

Email Safety

Only open emails and attachments from people you know – and then still use caution. Email is one of the most common ways malware is distributed. Always check the sender’s email address and use caution clicking on any attachments so your computer doesn’t get compromised.

Update Software and Apps

Make sure to keep all your software and mobile apps up to date. Vendors like Microsoft®, Google® and Apple® regularly deploy updates and patches to fix security weaknesses in their software or to upgrade the software with new features.

Use Strong Passwords

Recent studies show that creating a longer password made up of words or phrases are easier to remember and more secure than using a mix of symbols, numbers and letters. Don’t reuse the same password – cybercriminals will try to use a password on multiple sites.

Use a Password Manager

Don’t write down your passwords. Instead, use a password manager app like KeePass or LastPass to securely keep track of all your passwords. Many offer a free version and, once set up, you’ll only need to remember one master password.

Do Not Autosave Passwords

When you log in to a website, most browsers like Chrome or Safari give you the option to autosave your password for convenience. Experts advise against saving passwords because anyone who gets access to your computer would be able to view all your saved passwords.