Photo of Ronald L. Westad, our CEO
Ronald L. Westad
First Quarter 2022 - Guided by our North Stars

While the last two years have been an adjustment for all of us as we continue to navigate the uncertainty of the COVID-19 pandemic, I am proud to report that Arizona Federal has provided continuous member service and remains financially strong despite these challenging times. To help guide our actions and decisions in the year ahead, our member-elected Board of Directors has identified three “north stars:”

#1 Relationship building. Arizona Federal is not only a local provider of consumer and small business banking services, we’re also in the business of building relationships with members to ensure we are providing value and meeting their financial needs. Our relationship banking model includes high tech and high touch delivery. High tech means we provide you with convenient self-service tools that make it easy to complete your everyday banking transactions. And high touch means our teams offer the knowledge, guidance and expertise to help you solve your financial challenges.

#2 Mutual benefit. This concept is most easily reflected in our 2021 year-end Member Bonus Payout of $3 million. When Arizona Federal performs well financially, we return excess earnings to members – specifically those who participate in our financial cooperative business model. In other words, the more business you bring to Arizona Federal – like checking, credit cards, loans and home mortgages – the bigger your potential payout. And the more members we have fully participating, the more we’ll have to share.

#3 Agility. We are an agile and dynamic organization, which means we anticipate change and move quickly to remain relevant. This includes ongoing investments in employee training and education to better serve members, ensuring we offer the accounts and services our members want and need, and remaining open to opportunities to grow our presence across Arizona.

Safety and soundness

To do good by members and employees, Arizona Federal must do well financially. All our actions and decisions are filtered through this lens to ensure your credit union will be around another 86 years (at least) in service to you, your family and our communities.

Board election begins March 11

Make sure your voice is heard. Our Board election begins next month, and we have five candidates running for three open positions. Watch your email or mail for instructions on how to participate and vote.

I remain grateful to our dedicated Board members who serve voluntarily and help guide the direction of your credit union. Good luck to the candidates and thank you for offering to serve your credit union and our 145,000 member-owners.

signature of Ronald Westad
Ronald L. Westad
President and Chief Executive Officer