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Ronald L. Westad
First Quarter 2020 – Looking back, looking ahead
Happy (belated) New Year and welcome to 2020! It’s the dawn of a new decade, and a lot has happened in the last 10 years, not to mention all of the changes that have occurred at your credit union in the last 12 months. Some of our 2019 highlights include:
- The elimination of monthly membership dues,
- Our historic acquisition of Pinnacle Bank,
- The launch of a new corporate logo,
- Our exciting sponsorship of Arizona Federal Theatre, and
- A year-end Plus Payout of nearly $6 million to our member-owners.
That’s a lot to be proud of, but there’s still more to come as we look to the year ahead.
We need your input
One of our newest initiatives is our recently launched Compass member experience survey platform. By receiving valuable, ongoing feedback from members like you, we’ll be better equipped to serve you. Every few months we’ll share updates on how our members rate the service they’ve received from us, what we’ve learned and – most importantly – what changes we’ve made based on your feedback. Our goal is to continue to be transparent with you and earn/maintain your trust. To learn more visit ArizonaFederal.org/Compass.
Board election, call for petitions
One thing that isn’t changing is our commitment to the cooperative principles of the credit union business model. That includes our member-elected Board of Directors who volunteer their time and energy in service to our member-owners. Three of our Board members are up for re-election this year: David Albertson, Cathleen Gleason and Roy Levenda. If you’re interested in serving as a volunteer Board member and missed out on submitting a nomination packet, you can petition the membership to be placed on the ballot by collecting signatures from at least 500 members. To learn more about the process, call (602) 683-1000.
Something old is something new
And for our thousands of long-term members, here is one thing that is changing … back! We’ve renamed our quarterly member magazine Momentum (formerly Financially Empowered). If you’ve been with us since the ‘90s, this name may sound familiar; Momentum was the name of our member newsletter more than 20 years ago! As we reflected on the launch of our refreshed brand and logo, we realized the word momentum perfectly reflects our goal to help our members move forward in achieving their dreams – whether that be owning a home, buying a car, funding your child’s education, enjoying retirement or starting/expanding a business. Momentum is something we’re all trying to maintain and build as we reach for our goals.
Thank you once again for the opportunity to serve you and help you reach your financial dreams. All of us at Arizona Federal wish you a prosperous New Year (and decade) ahead!
Ronald L. Westad
President and Chief Executive Officer