Photo of Ronald L. Westad, our CEO
Ronald L. Westad
First Quarter 2021 – Looking ahead with optimism in the new year

It’s difficult to believe it has been nearly a year since the pandemic declaration of March 2020. Less than 12 months have passed but so much has changed. It’s been a challenging journey for many of us – especially for those who have lost loved ones. However, I look forward with optimism to a new year and the promise that distribution of the COVID-19 vaccine will help us regain some sense of normalcy.

Branch & service options

Our branches are open and ready to serve members. As you might imagine, we have seen a significant decline in traffic, but branches remain an important service option for many members.

We continue to recommend branch lobby visits as your last choice for service requests and encourage you to take advantage of our contactless service options like online and mobile banking, 24/7 call center, drive-thru services at select locations and our network of nearly 30,000 ATMs.

If you must visit a branch, please schedule an appointment in advance. It will save you time in case a branch is at capacity due to social distancing measures. In addition, we kindly remind you that a mask or fabric face covering is required to enter our branch lobbies.

Financial updates

I’m pleased to report that your credit union has achieved break-even earnings for fiscal year 2020. While this may not seem something to celebrate, it is certainly a win considering the economic and financial challenges presented in 2020. Arizona Federal remains financially sound, and based on initial projections, we look ahead to growth in 2021.

Account conversion February 26-28

Our teams have been busy preparing for the account conversion process related to our December 2019 acquisition of Pinnacle Bank. This is the last step of the acquisition and involves the process of transitioning legacy Pinnacle Bank accounts and services to Arizona Federal’s core banking systems.

While the conversion will have minimal impact for most members, there may be some minor service disruptions during the weekend of February 26-28. We will post notice of any potential impacts on our website.

Board election, call for petitions

We’re heading into election season here at Arizona Federal. There are three open positions on our volunteer Board of Directors, and four candidates are up for consideration. Please review the information in our Momentum magazine to learn about our candidates and look for your opportunity to vote March 12 through April 9. Watch your email and our website for more information.

Thank you again for your membership with Arizona Federal. We appreciate the opportunity to serve you, and I wish you and your family health and safety as we patiently navigate our way through this pandemic.


signature of Ronald Westad
Ronald L. Westad
President and Chief Executive Officer