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Official Financial Partner of Phoenix Rising FC
Official Financial Partner of Phoenix Rising FC
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We failed you. I am sorry. The monsoon storm Tuesday night that knocked out power in the area of our operations center offered a perfect storm to prove the effectiveness of our business continuity planning and disaster recovery systems and processes. Rather, the storm proved that despite all of our investments and efforts we were inadequately prepared to provide a continuity of service that you and all of our members expect. That is our responsibility – to provide 24x7x365 access to your accounts and the services we provide. We broke your trust. I am sorry.
We have redundant systems in different geographic areas. We have procedures and processes to provide for the failover of all of our systems. Obviously, our systems, procedures, and processes failed. We lost power at roughly 10:30 p.m. August 7th. We did not restore account access until roughly 7:40 a.m. August 9th. I will stop short of offering explanations. Rather, I declare our collective commitment to learn from this event and take all necessary steps to ensure this does not happen again. Ever.
Your trust is our most valuable possession. We broke your trust. We will regain your trust.
Sincerely,
Ronald L. Westad
President & Chief Executive Officer
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