Beginning on the evening of Friday, March 28, we will be making a needed (and overdue) upgrade to our core processing system – the backbone of our information systems. In short, all of the systems that you interact with (online, mobile, ATMs, debit and credit card authorizations) ultimately connect to this one.
When we close for business at 6:00 p.m. on Friday evening, March 28, we won't open again until 9:00 a.m. on Tuesday, April 1. While you'll be able to access your funds using your debit or credit cards, by writing checks or by ATM, you will not be able to use CU Online, our mobile apps, or TouchTone 24 – nor will our ServUs Center or call center staff be able to perform transactions on your behalf.
|System Upgrade Schedule|
|Friday, March 28||
|Saturday, March 29
Sunday, March 30
|Monday, March 31||
|Tuesday, April 1||
|What's Available During the Upgrade||What's Not Available During the Upgrade|
|Service||How it will be Impacted on Upgrade Weekend|
|ACH/Electronic Deposits and Withdrawals||All electronic deposits and withdrawals (direct deposit/payroll, etc.), received after 6:00 p.m. on Friday, March 28 will be held over the weekend and posted on Tuesday morning, April 1. Consistent with our ongoing practices, all deposits will be posted first, followed by withdrawals (including checks).|
|ATMs (Withdrawals)||You can make ATM withdrawals as you normally would. The standard $500 daily limit applies. However, receipts will not reflect current balance.|
|ATMs (Deposits)||If you make a deposit in an ATM from Friday, March 28 thru Monday, March 31, it will not be posted and applied to your account until Tuesday, April 1.|
|Bill Pay||Bill Pay will not be available from 6:00 p.m. Friday, March 28, until 9:00 a.m. Tuesday, April 1. Bills that were previously scheduled to be sent will be sent as scheduled.|
|Call Center||Our call center will be available to field your questions as follows:
|Credit Cards||While your cards will work, our fraud monitoring systems will be live and may decline purchases outside of your typical spending pattern (which we will be unable to override).|
|CU Online||CU Online will not be available from 6:00 p.m. Friday, March 28, until 9:00 a.m. Tuesday, April 1.|
|Debit Cards||While your cards will work, our fraud monitoring systems will be live and may decline purchases outside of your typical spending pattern (which we will be unable to override).|
|Email Alerts||Any email alerts you have established will not be sent from 6:00 p.m. Friday, March 28, until 9:00 a.m. Tuesday, April 1.|
|IDProtect™||IDProtect™ and credit monitoring remain live throughout the weekend.|
|Loan Applications||We will not be able to accept loan applications from 6:00 p.m. Friday, March 28, until 9:00 a.m. Tuesday, April 1. This includes applications submitted online, by phone, or at a dealership.|
|Mobile Banking & Mobile Deposit||Our Mobile Banking apps will not be available from 6:00 p.m. Friday, March 28, until 9:00 a.m. Tuesday, April 1.|
|Night Drop Deposits||All deposits made after 5:00 p.m. on Friday, March 28 will be held and posted on the morning of Tuesday, April 1.|
|ServUs Centers||All ServUs Centers will be closed by 6:00 p.m. on Friday, March 28 and will not reopen until 9:00 a.m. Tuesday, April 1.|
|Shared Branching||Shared Branching will not be available from 6:00 p.m. Friday, March 28, until 9:00 a.m. Tuesday, April 1.|
|Text Banking||Text Banking will not be available from 6:00 p.m. Friday, March 28, until 9:00 a.m. Tuesday, April 1. Any text alerts you have established will not be sent from 6:00 p.m. Friday, March 28, until 9:00 a.m. Tuesday, April 1.|
|TouchTone 24||TouchTone 24 will not be available from 6:00 p.m. Friday, March 28, until 9:00 a.m. Tuesday, April 1. Note: The first time you use TouchTone 24 after the upgrade, input your account number and use the last four digits of the primary member's (first name listed on the account) social security number as the authorization code. You will then be immediately asked to select a new code.|
|Website||ArizonaFederal.org and azfcu.org will both remain live during the weekend to provide you with updates.|
|Wire Transfers||Wire transfers will not be available from 1:00 p.m. Friday, March 28, until 9:00 a.m. Tuesday, April 1.|
Once our upgrade is complete you may notice several changes regarding how your account information is displayed online, on your statement, and on any receipts or other account documentation we provide you with. We've listed the changes that will impact all members below, with special sections broken out by service to help you more quickly identify impacts of the most significance to you.
|Service Type||Current Suffix||Share ID After Upgrade|
|Share Certificates||01-19, 40-99||300 + the existing suffix number (e.g., 4 = 304)|
|IRA Certificates||20-39||Traditional IRA: 500 + existing suffix number
(e.g., 20 = 520)
Roth IRA: 600 + existing suffix number
(e.g., 21 = 621)
Loan suffixes/IDs will not be changed. We will include an insert with your first monthly statement to help you locate each service on the new statement.
Receipts via Email – When completing a transaction at a ServUs Center, you may be offered a receipt by email as an alternative to a printed receipt. If you choose this option, we will send an electronic receipt to the email address of record on your account. You can add or change your email address anytime by logging in to your account online and clicking the My Settings link at the top-right corner of the screen.
Account Format for Direct Deposit/Electronic Withdrawals – Any existing direct deposits or electronic withdrawals (e.g., utility payments) you have authorized will continue to occur uninterrupted. However, if you wish to establish any future direct deposits or electronic withdrawals to/from your checking account, you will need to provide your account number in the following format:
Account Type (1 for deposit account, 2 for loan account), Suffix/ID (use preceding zeros to fill to 3 digits), Account Number (use preceding zeros to fill to 10 digits)
Here are some examples using account number 123456.
|Service||Account Format for Direct Deposit/Electronic Withdrawals||Explanation|
|Checking (Suffix/ID 9)||10090000123456||1 (for deposit account type), 009 (checking ID expanded to three digits), 0000123456 (account number expanded to 10 digits)|
|Savings (Suffix/ID 200)||12000000123456||1 (for deposit account type), 200 (basic savings ID), 0000123456 (account number expanded to 10 digits)|
Confused? Don't worry about it – simply give us a call or log in to your account online and send us a secure email and we can provide you with the appropriate format to match your request whenever you're in need. Checks that you order after the upgrade will contain your checking account number in this format imprinted on the bottom of the check. See an example below:
Monthly Account & Visa Statement Changes – Future statements will look a little different, but don't worry – we'll insert information to help you identify and understand the changes.
To ensure a smooth transition of your data after our system upgrade, members who utilize Quicken or QuickBooks should modify their settings.
Not sure which one you use? Here is a short definition for each connection type:
For a step-by-step instruction guide, click on the link in the chart that corresponds to the type of operating system and Quicken software you have. It's important you perform the instructions in order. If not, your service may stop functioning properly. The conversion should take 15-30 minutes. This update procedure should be performed on or after April 1, 2014.
|Connectivity Type||Quicken for Windows||Quicken for Mac||QuickBooks for Windows||QuickBooks for Mac|
|Express Web Connect|
As part of our system upgrade, statements have been redesigned. Here's an overview of how to read your new statements.
|New Monthly Statement||New Visa® Statement||New Line of Credit Statement|