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Compass Update: Necessity Is The Mother Of Invention

This often-used proverb means “the primary driving force for most new inventions is a need,” according to Wikipedia.

From member comments we’ve received through our Compass surveys and our own transaction data, we know many of you have begun using digital banking services (the invention) that Arizona Federal offers to reduce “the need” to visit a branch.

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Member Feedback Brings About Rapid Changes

We’ve just completed our first six months of using our new Compass member survey platform – and what a six months it has been!

We started off with a very successful launch, having record-high response rates compared to our benchmark credit unions, and we’ve continued that through the whole six months.

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Get to Know Compass Member Survey Platform

Our member survey program provides valuable feedback to serve you better.
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Get to Know Our Members!

At Arizona Federal Credit Union, we know we have amazing members, but in celebration of National Get to Know Your Customers Day – we wanted to learn more about our members, so we asked them a few questions about their favorite things – from what’s their favorite book to what they’re watching on Netflix, and more!  Take a look at some of the responses.

What’s your favorite movie?