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TouchTone 24 Reference Guide

You can access TouchTone 24 by calling (602) 683-1234, or (800) 523-4035.

Click here for a printer-friendly (PDF) version of the TouchTone 24 Reference Guide

 

Options available using TouchTone 24:

  • For English, press 1
  • For Spanish, press 2
    • If you are a member, press 1
    • If you are a merchant and wish to verify a check, press 2
    • For standard payment calculator, press 3

Standard Menu Options:

  • To repeat the current menu, press *
  • To return to the main menu, press 0
  • To go to the previous menu, press 9
  • To end the call, press 8

Suffixes:


Deposit Accounts Loan Accounts Certificates
Regular Savings - 0 Personal Line of Credit - 9 Certificates - 1-19
Special Savings - 1, 2, 3 Visa Platinum (formerly Classic) - 99 IRA Certificates - 20-30
Holiday Club - 5 Visa Platinum (formerly Gold) - 89  
Money Market - 6 Home Equity Line of Credit - 45, 46  
Everything Account (Checking) - 9    

Menu:


For checking, press 1
  • For deposit information, press 1
    • For Everything Account (checking) deposit inquiry, press 1
    • For last five deposits, press 2
    • For ACH and payroll deposits, press 3
  • For account activity, press 2
    • For last Everything Account (checking) withdrawals, press 1
    • For last check inquiry, press 2
    • For last five transactions, press 3
    • Specific check cleared, press 4
    • For YTD dividends, press 5
    • For prior YTD dividends, press 6
    • For electronic transactions, press 7
      • For point of sale transactions, press 1
      • For ATM transactions, press 2
  • For stop payments, press 3
    • To place a stop payment on a single check, press 1
    • To place a stop payment on a range of checks, press 2

For savings, press 2

  • For account activity, press 2
    • For last five withdrawals, press 1
    • For last five transactions, press 2
    • For YTD dividends, press 3
    • For prior YTD dividends, press 4
    • For ATM transactions, press 5

For transfers, press 3

  • For share to share transfers, press 1
  • For share to loan transfers, press 2
  • For loan to share transfers, press 3
  • For share to credit card transfers, press 4
  • For credit card to share transfers, press 5
  • For cross-account transfers, press 6

For loans, press 4

  • For loan inquiries, press 1
    • For balance and amount available, press 1
    • For payment information, press 2
    • For YTD finance charges, press 3
    • For last five transactions, press 4
  • For loan payoff, press 2
    • For today's payoff amount, press 1

For certificates, press 5

  • For balance, press 1
  • For your dividend rate and maturity date, press 2
  • For the last five deposits, press 3
  • For YTD dividends, press 4
  • For prior YTD dividends, press 5

For credit cards, press 6

  • For balance and amount available, press 1
  • For last five transactions, press 2
  • For payment information, press 3
  • For today's payoff amount, press 4

For other services, press 7

  • To change your authorization code, press 1
  • To access another account number, press 4