Enhanced Online Security
Because your online security is a top priority, we have upgraded our systems to include enhanced Login Security features to further protect your account from identity theft and fraud. The following changes are now in effect:
In addition, we've strengthened the security of your password by requiring that it be at least eight characters in length and contain at least one alpha and one numeric character. You'll have to create the stronger password the next time your password expires - but you can actually do this immediately if you'd like.
If you have already logged in and completed the required steps but are now having trouble logging in, please note:
We've received a number of calls from members who are attempting to log in and are receiving an error message that reads "Your User ID or Password is incorrect. Please try again." In many cases, we're discovering that members have entered their account numbers and what they think is a new password but is in fact the new User ID they created when completing step 2 above.
Your account number is no longer accepted as a User ID. Please try entering what you thought was the new password as your User ID, along with the password you were using before. This is resolving the log in issue for most members, and will save you the trouble of calling us when business hours resume.