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You may be able to skip your loan payment even if you've already done so within the last 12 months. Check to see if you're eligible.
Log in to your online account or the mobile app.
To see if you’re eligible:
Online banking – click on "Additional Services" and then select "Skip A Payment"
Mobile app – click "Skip A Payment" under the menu (Android) or "More" (Apple) link
If you’re eligible, complete the form to process your request.