Chip Technology

More secure. Easy to use.

We're upgrading your card to create better security for all of Us!

Throughout 2016, Arizona Federal will be enhancing all Visa® debit and credit cards to take advantage of new payment security standards that will help reduce card fraud.

What's changing?

  • Your new card will have an embedded computer chip that improves card security by generating a single-use code to validate the transaction. This code is virtually impossible to counterfeit and helps reduce in-store fraud.
  • Stores and restaurants around the country are installing new chip card readers to take advantage of this new technology.
  • Rather than swiping your card, you'll now insert the card into the reader until the transaction is completed (more information below).

What's staying the same?

  • Your card and account numbers won't change
  • Your card will still have a magnetic stripe, so you can still use your card at merchants who haven't installed the new chip card readers.
  • You still have the same card benefits as before, including Visa's Zero Lability Protection.

When will I receive my new card?

  • We will begin issuing new cards in the second quarter of 2016.
  • Continue to use your current card until your new one arrives in the mail.

How do I use the new chip card readers?

1


Insert the chip end of your card into the terminal with the chip facing up.

2


Keep the card in the terminal and follow the instructions on the screen.

3


Remove your card when prompted and take your receipt.

Frequently Asked Questions

EMV chip cards (credit and debit) generate a unique one-time code per transaction every time they're used in-store at a chip-activated terminal. A computer chip securely stores the card data that currently resides on the magnetic stripe. This makes it nearly impossible for a criminal to create a counterfeit EMV chip card. In case you're wondering, EMV stands for Europay, MasterCard and Visa, the companies that created the chip-card standard.
You may have heard the news that on October 1, 2015, in-store card fraud liability shifted to the party – either the issuing financial institution or the merchant – that has not yet adopted chip technology. As time goes on, you'll start seeing more chip cards and merchants that are using a chip card terminal to process payments.
Yes, you can continue to use your card. All of the new EMV chip terminals will also accept non-EMV chip cards by swiping the magnetic stripe as you do today. This applies to U.S. merchants as well as international/foreign merchants. (Note: When travelling internationally it's a good idea to keep local currency on you in case the merchants don't accept cards at all).
No, nothing has changed for the cardholder. You are still protected against unauthorized use under Visa's Zero Liability Policy.
The chip cards protect in-store payments by generating a unique, one-time code needed for the transaction to be approved. This feature makes it virtually impossible to counterfeit cards, helping to eliminate in-store fraud. The added layer of security provided by chips makes debit and credit card data much less valuable, decreasing incentive for fraudsters to steal data.
Yes, we will begin issuing cards in the second quarter of 2016. Remember: The chip card still has a magnetic stripe, just in case you need to use it with a traditional terminal.
Scammers are using the changeover to chip cards as an opportunity to steal consumer data. Arizona Federal will not send emails asking you to provide account details or other personal information in order to issue a new chip card. If you receive such an email, do not respond and do not click on any links. Please forward a copy of the email to reportfraud@ArizonaFederal.org.
The biggest change is that you must insert the card, instead of swiping. You'll insert the card into the terminal, chip first, face up. Next, you will leave the card in the terminal while the transaction is processing. Finally, you will enter the PIN or sign the receipt as you do today and remove your card from the terminal.
No. There are no additional fees to use a chip card.
Have questions? Send us a secure email through your CU Online account or the Arizona Federal mobile app.
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