Image
Our application process for the Paycheck Protection Program has reopened. Learn More
Coronavirus - Business & Home Loan Centers
Your safety is important to us.
Image
PPP Loan Forgiveness: Please visit our PPP web page for updates on the loan forgiveness process.
Financial Assistance
Get info about Economic Stimulus Payments, Paycheck Protection Program, and other SBA assistance.
Impacted Services
Learn more about restrictions and closures at our Business & Home Loan Centers.
Accessing Your Account
Discover how easy it is to complete your most common transactions without visiting a branch.
Additional Resources
Find quick links to stimulus payment info, SBA programs, coronavirus scams & other actions we're taking to protect you.
Frequently Asked Questions - Business & Home Loan Centers
Our Phoenix Biltmore and Scottsdale Airpark Business & Home Loan Centers remain open to serve members. Please note, our Pinnacle Peak location and Tempe Broadway branch are closed until further notice.
Before visiting any location, we recommend calling ahead to see if we can assist you by phone. To minimize face-to-face interactions, we encourage all members to utilize online banking, the mobile app and our ATM network for most transactions.
Our employees are wearing face coverings to protect you, so we ask that you do the same for us. Based on the latest CDC recommendations, a cloth or fabric face covering is required for all branch lobby visits. Please come prepared or you will be asked to return at a later time.
If you need help managing your existing Arizona Federal loans or accounts, please contact us at the following phone numbers:
- Residential/Mortgage Loans: (602) 683-1412
- Commercial Loans: (602) 683-1729
During uncertain times, your first instinct might be to withdraw all the money from your accounts. But in reality, your money is safer in your account than in your pocket or tucked under your mattress.
You can rest easy knowing your deposits are federally insured up to at least $250,000 through the National Credit Union Share Insurance Fund. To learn more about your coverage, visit the National Credit Union Administration’s website.
In addition, Arizona Federal remains very well capitalized and is in a strong financial position to weather this storm. We remain committed to playing our part in helping to limit the spread of the coronavirus and assisting our members who may be impacted by the pandemic.
A message from President & CEO Ronald Westad.
Let’s work together during these challenging times to keep everyone safe
All of us at Arizona Federal Credit Union have similar concerns as you – protecting physical health and financial health. As you know, Arizona Federal is considered an “essential service provider” and “critical infrastructure” at the state and federal levels, so we have a mandate to continue providing financial services. More importantly, we have a social mandate to serve you, our member/owners, during this extraordinary time. You have our commitment.
We need your commitment, too
To serve you as effectively and efficiently as possible, we need your assistance. Be safe. Continue to adhere to public health and safety guidelines. Avoid personal contact and interaction whenever possible. It’s critical for the safety of all us – Arizona Federal members and employees.
We also kindly request that you:
- Choose our alternate service options. For those of you that most frequently use our branches and/or call center, use our online and mobile services. Let’s clear our branch lobbies and phone lines so that we may serve those members that are most in need of those channels.
- Reach out to us. We are all facing hardship to one degree or another. For those with a dire financial hardship, connect with us and let us know that you or your small business needs assistance. We are here to identify and provide solutions and options.
- Be patient. Our drive-thru and by-appointment-only approach to branch services is less than optimal. The number of calls we are receiving, and the length of calls have been on the rise. This is contributing to service levels that require additional patience on all our parts. We are reacting accordingly to redistribute our teams, but let’s be patient and kind. It’s what you expect of us, and it’s what we expect of you.
- Help where you can. This circumstance requires those of us who can, help those of us that can’t. This is a community-based approach. Do what you can from the safety of your home to help others. This is what we are doing – we will continue to redeploy as many of our team members to work from home, and we will ensure our facilities are safe to occupy in order to serve the financial service needs of our members.
- Support your local credit union. Arizona Federal will support you, and we hope you will support us by continuing your use of our services. Keep your funds on deposit – they are federally insured – and are safer in your account than under your mattress. If you need a loan or new account, we ask for your consideration.
Our priority is threefold – serve our members, serve our employees, and protect the institution that is Arizona Federal Credit Union. We are, after all, essential and critical! As are you!
Ronald L. Westad
President/CEO