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Other Actions We're Taking

The following measures are in place at all branch locations:
  • Floor markers and plexiglass germ shields remain in place to protect members and staff.
  • In addition to regular daily cleaning, common spaces like desks and counters, and equipment such as ATMs and drive-thru deposit tubes will be cleaned and disinfected throughout the day.
  • All employees have been asked to wash hands frequently and to use hand sanitizer, especially at stations where cash is used.
  • Employees who are ill will be asked to stay at home.
  • For the time being, we continue to trade handshakes for head nods or other friendly gestures.
Additional precautions we've put in place:
  • Allowing back-office employees to work from home whenever possible
  • Postponing or canceling large employee gatherings and community events
  • Eliminating non-critical meetings


Frequently Asked Questions

Yes, our branches are open. If you need to visit a branch lobby, we encourage you to schedule an appointment in advance. If you have been fully vaccinated, you are no longer required to wear a mask when visiting a branch lobby.

We will continue to follow CDC guidelines and modify operations as needed to promote health, safety and a high level of member service.

You can easily schedule an appointment online for a future date. We are unable to scheduled same-day appointments online. Please call (602) 683-1000 or stop by a branch if you need immediate assistance.

Based on the latest CDC guidelines as of July 27, 2021, all visitors are encouraged to wear a mask when visiting a branch lobby.

You can schedule an appointment at a branch to have a new card instantly printed. You can also give us a call at (602) 683-1000 and we will gladly order you a new card. Please be patient as we are experiencing extended hold times. If you enter your phone number when prompted for a call back (offered M-F, 9 a.m. - 6 p.m.), we will keep your place in line and the next available team member will return your call.

If you need help managing your existing Arizona Federal loans or accounts, please contact us at the following phone numbers:

- Residential/Mortgage Loans: (602) 683-1412
- Consumer Loans (auto, credit cards): (602) 683-1212
- Commercial Loans: (602) 683-1723

During uncertain times, your first instinct might be to withdraw all the money from your accounts. But in reality, your money is safer in your account than in your pocket or tucked under your mattress.

You can rest easy knowing your deposits are federally insured up to at least $250,000 through the National Credit Union Share Insurance Fund. To learn more about your coverage, visit the National Credit Union Administration’s website.

In addition, Arizona Federal remains very well capitalized and is in a strong financial position to weather this storm. We remain committed to playing our part in helping to limit the spread of the coronavirus and assisting our members who may be impacted by the pandemic.