Many of your most common transactions can be done without visiting a branch.

Check deposits, cash withdrawals, checking your account balance and paying bills can be done safely – and oftentimes more easily – through other access points. Please review our helpful guide for available options for completing your transactions.

To have your password reset or for assistance using any of our online services, you can reach us 24/7 at (602) 683-1000.


Accessing Cash

Members have access to nearly 30,000 surcharge-free ATMs nationwide for convenient access to cash through the CO-OP ATM network.


Cash Back with Debit Cards

As a reminder, at many retail locations (grocery stores, convenience stores, discount stores, etc.) members can get cash back when using a debit card to make a purchase.

 


Frequently Asked Questions

Yes, our branches are open. If you need to visit a branch lobby, we encourage you to schedule an appointment in advance. If you have been fully vaccinated, you are no longer required to wear a mask when visiting a branch lobby.

We will continue to follow CDC guidelines and modify operations as needed to promote health, safety and a high level of member service.

You can easily schedule an appointment online for a future date. We are unable to scheduled same-day appointments online. Please call (602) 683-1000 or stop by a branch if you need immediate assistance.

Based on the latest CDC guidelines as of July 27, 2021, all visitors are encouraged to wear a mask when visiting a branch lobby.

You can schedule an appointment at a branch to have a new card instantly printed. You can also give us a call at (602) 683-1000 and we will gladly order you a new card. Please be patient as we are experiencing extended hold times. If you enter your phone number when prompted for a call back (offered M-F, 9 a.m. - 6 p.m.), we will keep your place in line and the next available team member will return your call.

If you need help managing your existing Arizona Federal loans or accounts, please contact us at the following phone numbers:

- Residential/Mortgage Loans: (602) 683-1412
- Consumer Loans (auto, credit cards): (602) 683-1212
- Commercial Loans: (602) 683-1723

During uncertain times, your first instinct might be to withdraw all the money from your accounts. But in reality, your money is safer in your account than in your pocket or tucked under your mattress.

You can rest easy knowing your deposits are federally insured up to at least $250,000 through the National Credit Union Share Insurance Fund. To learn more about your coverage, visit the National Credit Union Administration’s website.

In addition, Arizona Federal remains very well capitalized and is in a strong financial position to weather this storm. We remain committed to playing our part in helping to limit the spread of the coronavirus and assisting our members who may be impacted by the pandemic.