Learn more about branch restrictions, drive-thru service, ATM access & scheduling branch appointments.
Accessing Your Account
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Get info about Skip-A-Payment, the Paycheck Protection Program, Hardship Loans & other available assistance.
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Frequently Asked Questions
Branch lobbies are primarily restricted to appointments only. Some walk-in traffic may be allowed if social distancing guidelines permit. For the fastest service, we encourage all members to request an appointment.
Branch drive-thru and ATM access remains available. We will continue to follow best practices for the health and safety of our members and employees.
As an essential service provider, Arizona Federal has remained open to serve our members throughout the entire pandemic. We have put sensible restrictions in place – like branch appointments and social distancing measures – based on local and federal guidance.
We will continue to modify operations as needed to promote health, safety and a high level of member service.
Complete the appointment request form. A team member will reach out to you within one business day to confirm your appointment.
Our employees are wearing face coverings to protect you, so we ask that you do the same for us. Based on the latest CDC recommendations, a cloth or fabric face covering is required for all branch lobby appointments. Please come prepared or your appointment will need to be rescheduled.
Give us a call at (602) 683-1000 and we will gladly order you a new card. Please be patient as we are experiencing extended hold times. If you enter your phone number when prompted for a call back (offered M-F, 9 a.m. - 6 p.m.), we will keep your place in line and the next available team member will return your call.
Existing Loans & Accounts. If you need help managing your existing Arizona Federal loans or accounts, please contact us at the following phone numbers:
- Residential/Mortgage Loans: (602) 683-1412
- Consumer Loans (auto, credit cards): (602) 683-1212
- Commercial Loans: (602) 683-1723
Hardship Loans. If you've lost your job or your income has been impacted due to the coronavirus, you may be eligible. Call (602) 683-1730 for questions or to apply.
During uncertain times, your first instinct might be to withdraw all the money from your accounts. But in reality, your money is safer in your account than in your pocket or tucked under your mattress.
You can rest easy knowing your deposits are federally insured up to at least $250,000 through the National Credit Union Share Insurance Fund. To learn more about your coverage, visit the National Credit Union Administration’s website.
In addition, Arizona Federal remains very well capitalized and is in a strong financial position to weather this storm. We remain committed to playing our part in helping to limit the spread of the coronavirus and assisting our members who may be impacted by the pandemic.