Arizona Federal is taking precautions to protect our members and employees from the effects of the coronavirus.

Updated March 18, 2020 – With the COVID-19 (coronavirus) pandemic firmly in the news and impacting our daily lives, we wanted to highlight the actions we’re taking. Please check back here for updates.

 


Latest Updates

Accessing cash

Now you can use any ATM to get cash because we’re waiving our out-of-network ATM fees until April 30. The owner of the ATM may still charge a fee, but Arizona Federal won’t charge you.
 

Making your loan payment

You have convenient, no-fee options for making your payment online. We’re also waiving the fee if you prefer to make a payment by phone.

If you’re struggling to make your monthly payment, you may be eligible to use our Skip-A-Payment program, even if you’ve already used it in the last 12 months. Learn how.
 

Getting support:
  • Existing Loans & Accounts. If you need assistance managing your Arizona Federal loan or accounts, please contact us at (602) 683-1212.
  • Hardship Loans. If you’ve lost your job or your income has been impacted due to the coronavirus, you may be eligible for a hardship loan. Call (602) 683-1730 for questions or to apply.

Impacted Services - Branch services limited, phone service wait times

For the health and safety of our members, employees and the community, we’re acting in accordance with guidance from local and federal health officials to do our part to slow the spread of the coronavirus. By modifying our operations, we can minimize crowds and create an environment that can better accommodate social distancing.

Effective immediately and until further notice, all branch services are limited to drive-thru, ATM and appointment only.
 

Drive-thru & ATM access

Drive-thru service and ATM access remains available at these locations for deposits (cash and check) and cash withdrawals:

  • 16th Street - 1505 E. Southern Ave., Phoenix
  • Ahwatukee - 15625 S. 48th St., Phoenix
  • Deer Valley - 2650 W. Ross Drive, Phoenix
  • Gilbert - 1675 E. Elliot Road, Gilbert
  • Glendale - 5485 W. Northern Ave., Glendale
  • Scottsdale - 3396 N. Hayden Rd., Scottsdale
  • Superstition Springs - 7202 E. Southern Ave., Mesa
  • Washington Park - 4475 E. Van Buren St., Phoenix
ATM access

ATM access remains available at these locations for deposits (cash and check) and cash withdrawals:

  • Avondale - 13085 W. McDowell Road, Avondale
  • Chandler - 2200 S. Gilbert Road, Chandler
  • Colonnade - 1945 E. Camelback Road, Phoenix
  • Surprise - 15460 N. Reems Road, Surprise

Scheduling a branch appointment.

Complete the appointment request form. A team member will reach out to you within one business day to confirm your appointment.
 

Phone service

Please be patient as we are experiencing extended hold times. If you enter your phone number when prompted for a call back (offered M-F, 9 a.m. - 6 p.m.), we will keep your place in line and the next available team member will return your call.

Please be aware that representatives are available to assist you 24/7, but certain requests may require a call back during normal business hours (M-F, 9 a.m. - 6 p.m.).    


How to Access Your Account

Please only visit a branch location if you absolutely must. Many of your most common transactions – check deposits, cash withdrawals, checking your account balance and paying bills – can be done conveniently without visiting a branch.

  • ATM Networks
  • Online Banking
  • Mobile Banking with Mobile Deposit

To have your password reset or for assistance using any of our online services, you can reach us 24/7 at (602) 683-1000.
 

Accessing cash

Members have access to thousands of ATMs nationwide for convenient access to cash.

Through April 30, 2020, you can use any ATM to get cash because we’re waiving our out-of-network ATM fees. The owner of the ATM may still charge a fee, but Arizona Federal won’t charge you.
 

Cash back with debit cards

As a reminder, at many retail locations (grocery stores, convenience stores, discount stores, etc.) members can get cash back when using a debit card to make a purchase.


Loans & Financial Assistance

Making your loan payment

You have convenient, no-fee options for making your payment online. We’re also waiving the fee if you prefer to make a payment by phone.

If you’re struggling to make your monthly payment, you may be eligible to use our Skip-A-Payment program, even if you’ve already used it in the last 12 months. Learn how.
 

Getting support:
  • Existing Loans & Accounts. If you need assistance managing your Arizona Federal loan or accounts, please contact us at (602) 683-1212.
  • Hardship Loans. If you’ve lost your job or your income has been impacted due to the coronavirus, you may be eligible for a hardship loan. Call (602) 683-1730 for questions or to apply.

Other Actions We’ve Taken to Protect our Members, Employees & the Community

The following precautions are in place at all branch locations:

  • In addition to regular daily cleaning, common spaces like desks and counters, and equipment such as ATMs and drive-thru deposit tubes will be cleaned and disinfected throughout the day.
  • All employees have been asked to wash hands frequently and to use hand sanitizer, especially at stations where cash is used.
  • Employees who are ill will be asked to stay at home.
  • We’ll be practicing social distancing, trading handshakes for head nods or other friendly gestures for the time being.

We’re taking other precautions to minimize the risk of spreading the virus within our community by:

  • Allowing back-office employees to work from home whenever possible
  • Postponing or canceling large employee gatherings and community events
  • Eliminating non-critical meetings

Frequently Asked Questions

Branch lobbies are currently limited to by appointment only; however, branch drive-thru and ATM access remains available. We will continue to follow best practices as advised by local and federal health officials.

Complete the appointment request form. A team member will reach out to you within one business day to confirm your appointment.

Give us a call at (602) 683-1000 and we will gladly order you a new card. Please be patient as we are experiencing extended hold times. If you enter your phone number when prompted for a call back (offered M-F, 9 a.m. - 6 p.m.), we will keep your place in line and the next available team member will return your call.

The credit union is following OSHA recommendations. Those precautions are not currently being advised as an effective precaution.

If you need help managing your existing Arizona Federal loans or accounts, please contact us at (602) 683-1212.

If you've lost your job or your income has been impacted due to the coronavirus, you may be eligible for a Hardship Loan. Call (602) 683-1730 for questions or to apply.